Learn English Speaking Conversation Practice with Topic | At the Hotel 101 | Daily Conversations
https://www.youtube.com/watch?v=kVG3-3nmRcI
[00:00] English-speaking.
[00:15] Course good.
[00:17] Course good morning welcome to Sunshine Hotel how.
[00:20] Morning welcome to Sunshine Hotel how can I help you today good morning we.
[00:23] Can I help you today good morning we have a reservation for three the name is.
[00:26] Have a reservation for three the name is Johnson let me check.
[00:30] Johnson let me check yes I see your reservation here could I.
[00:34] Yes I see your reservation here could I have your ID.
[00:35] Have your ID please sure here it is thank you how.
[00:40] Many nights will you be staying we'll be staying for five nights.
[00:42] Staying we'll be staying for five nights great would you like a room with a big.
[00:45] great would you like a room with a big bed and a sofa bed for your.
[00:48] bed and a sofa bed for your child yes that sounds perfect do you.
[00:50] child yes that sounds perfect do you have any special.
[00:54] have any special requests could we have a room with a.
[00:56] requests could we have a room with a view of the beach let me.
[00:58] view of the beach let me.
[01:01] view of the beach let me check yes we have a room with a beach
[01:04] check yes we have a room with a beach view fantastic thank you here are your
[01:09] view fantastic thank you here are your room keys you are in room
[01:12] room keys you are in room 305 thank you is breakfast
[01:15] included yes breakfast is from 7 to 10:
[01:19] a.m. in the dining area on the ground
[01:22] floor great and what time is checkout
[01:26] checkout time is 12:00 p.m. can we get
[01:29] some information about nearby
[01:32] attractions of course we have
[01:34] information in the
[01:36] lobby we also suggest visiting the beach
[01:39] and the local
[01:42] market thank you so much for your help
[01:45] you're welcome enjoy your stay can we
[01:49] ask for extra pillows and
[01:51] blankets yes I'll have them sent to your
[01:54] room thanks and do you have a gym in the
[01:58] hotel yes the gym is on the second floor
[02:01] hotel yes the gym is on the second floor it's open 24 hours
[02:03] that's good to know is there a swimming pool
[02:06] yes the pool is on the rooftop
[02:10] it's open from 6:00 a.m. to 10 p.m.
[02:14] perfect if you need anything else please call the front desk
[02:18] we'll do thank you
[02:20] Olivia have a wonderful stay
[02:37] good afternoon this is the front desk
[02:39] how can I help you
[02:42] hi Matthew this is Mrs Johnson from room 305 I'd like to order some room service please
[02:45] sure Mrs Johnson uh what would you like
[02:49] we'd like two club sandwiches a Caesar salad a bowl of fruit and three lemonades
[02:56] okay anything else
[02:58] that's all
[03:02] Lemonades okay anything else that's all for the food your food will be sent up.
[03:04] For the food your food will be sent up to your room soon anything else I can help with?
[03:07] Yes I have a few questions.
[03:11] Sure go ahead is there a laundry service in the hotel?
[03:14] Yes we have a laundry service the bag and the former in your closet fill it out and leave it for your housekeeping.
[03:19] Great thank you can you tell me about the gym?
[03:25] The gym is on the second floor and it's open all day and night.
[03:28] It has machines for running and weights.
[03:35] Perfect what about the swimming pool?
[03:38] The pool is on the roof it's open from 6:00 a.m. to 10: p.m.
[03:41] Towels are there that sounds nice.
[03:44] Does the hotel have a bar?
[03:47] Yes there's a bar in the lobby it's open from 5:00 p.m. to midnight.
[03:50] They have drinks and snacks.
[03:53] Wonderful one last thing do you have a spa?
[03:55] Yes the spa is on the fourth floor it
[04:03] yes the spa is on the fourth floor it has massages and facials
[04:06] thank you so much for all the help Matthew
[04:08] you're welcome Mrs Johnson
[04:11] if you need anything else just call
[04:14] I will have a Good Day YouTube
[04:19] [Music]
[04:30] good morning how can I help you today
[04:33] good morning I'm staying in room 208
[04:37] there's a problem with the heater in my room
[04:39] I'm sorry to hear that can you tell me what the problem is
[04:43] the tap leaked all night I couldn't sleep because of the noise
[04:48] I'm very sorry for the trouble
[04:54] I will ask someone to fix it right now
[04:57] it needs to be fixed quickly or want to change rooms
[05:00] I understand I'll make sure
[05:04] rooms I understand I'll make sure someone comes to fix it soon I'll be out for a while.
[05:11] When I come back I don't want to hear any water noise in my room.
[05:15] I promise it will be fixed thank you I hope it gets fixed fast.
[05:24] You're all welcome have a good day.
[05:26] You too goodbye.
[05:38] Hello this is Christine from the front desk we have a leaking tap in room 208.
[05:44] Can you send someone to fix it right away?
[05:47] Sure Christine I'll send someone up now.
[05:51] Thank you the guest is very upset so please be quick.
[05:55] Understood we're on it.
[06:03] Hello again is the tap fixed now?
[06:03] Yes.
[06:07] hello again is the tap fixed now
[06:10] yes ma'am the repair team has fixed the problem
[06:12] the tap should not leak anymore
[06:16] good thank you for fixing it fast
[06:19] you're welcome I hope you enjoy your stay now
[06:23] I will thanks again have a nice day
[06:29] you too goodbye
[06:40] good morning this is the City hotel how can I help you
[06:45] good morning I have a room booking but I need to cancel it
[06:48] I'm sorry to hear that is there a problem
[06:51] not really I have a new plan for that day so I can't come
[06:57] I understand can I have your booking number please
[07:00] yes it is 1 2 345
[07:06] thank you uh can I get your name please
[07:06] my name is Michael Johnson thank
[07:09] please my name is Michael Johnson thank you Mr Johnson I see your booking here
[07:13] you Mr Johnson I see your booking here yes that's right I'll cancel your
[07:15] yes that's right I'll cancel your booking now you'll get a confirmation
[07:18] booking now you'll get a confirmation email soon thank you for your help
[07:21] email soon thank you for your help you're welcome have a good
[07:24] you're welcome have a good [Music]
[07:27] [Music] day good Morning Sun Sunshine Hotel how
[07:30] day good Morning Sun Sunshine Hotel how can I help you good morning I would like
[07:34] can I help you good morning I would like to book a room
[07:36] to book a room please sure may I have your name please
[07:40] please sure may I have your name please my name is Sarah
[07:42] my name is Sarah Brown thank you Miss Brown when would
[07:44] Brown thank you Miss Brown when would you like to stay from June 15th to June
[07:49] 20th let me check if we have a room one
[07:52] 20th let me check if we have a room one moment
[07:53] moment please yes we have a room would you like
[07:56] please yes we have a room would you like a single or a double room a double room
[08:00] a single or a double room a double room please great your booking is for June
[08:02] please great your booking is for June 15th to June 20th in a double room is
[08:05] 15th to June 20th in a double room is that
[08:06] that correct yes that's
[08:08] correct yes that's correct can I have your contact number
[08:11] correct can I have your contact number please it is
[08:14] please it is 55512
[08:16] 55512 34 thank you your booking confirmed
[08:19] 34 thank you your booking confirmed you'll get an email soon thank you very
[08:22] you'll get an email soon thank you very much you're welcome have a great day
[08:26] much you're welcome have a great day thank you you too
[08:41] good morning Mr Wilson are you ready to
[08:43] good morning Mr Wilson are you ready to check out yes I am thank you may I have
[08:48] your room number please it's room
[08:51] room 305 thank you I will check your bill now
[08:55] 305 thank you I will check your bill now one moment please sure take your time
[09:03] your total is $500 how would you like to
[09:06] your total is $500 how would you like to pay I'll pay by credit card great can I
[09:10] pay I'll pay by credit card great can I have your card please here it
[09:15] Is thank you Mr Wilson here is your receipt.
[09:19] Thank you you're welcome before you leave may I ask for your feedback?
[09:25] Of course overall my stay was very nice.
[09:28] That's great to hear the room was clean and comfortable.
[09:35] Thank you our cleaning team will be happy to hear that.
[09:38] The breakfast was tasty with many choices.
[09:41] I'm glad you liked it the staff was always friendly and helpful.
[09:48] We appreciate your kind words but there was one thing I didn't like.
[09:54] Oh I'm sorry to hear that what was it?
[09:58] The Wi-Fi in my room was quite weak.
[10:02] I'm sorry for the trouble I suggest the hotel make the Wi-Fi stronger in the rooms.
[10:07] Thank you for your suggestion we will work on it.
[10:10] Overall I had a great stay and we'll tell others about this hotel.
[10:13] Thank you very much Mr Wilson we
[10:18] Hotel, thank you very much Mr. Wilson. We hope to see you again. Thank you. Goodbye.
[10:22] Hope to see you again. Thank you. Goodbye. Goodbye. Have a safe trip.
[10:40] Hello, welcome to Seaside Inn. How can I help you today?
[10:43] Hi, we'd like to book a room for two nights, please.
[10:46] Certainly. Do you prefer a room with a sea view or a city view?
[10:49] Oh, a sea view sounds lovely.
[10:52] Great choice. Let me check if we have one available.
[10:57] We have a sea view room ready. Would you like breakfast included?
[11:00] Yes, please. That'd be perfect.
[11:04] The room includes free Wi-Fi and access to the pool.
[11:07] Oh, that sounds great. How much is the rate per night?
[11:10] It's $150.
[11:21] how much is the rate per night
[11:21] it's $150 per night including all
[11:23] per night including all taxes
[11:23] perfect we'll take it
[11:26] I'll need a photo ID and a credit card please
[11:29] photo ID and a credit card please
[11:29] thank you
[11:33] you're all set here's your key card
[11:36] you you're all set here's your key card room 204 on the second floor
[11:40] uh could you recommend any good restaurants
[11:43] you recommend any good restaurants nearby
[11:43] sure for seafood I recommend the ocean's plate
[11:46] it's just a 5minute walk from
[11:49] from here and if you like hiking there's a
[11:51] here and if you like hiking there's a trail near the lighthouse
[11:53] it has beautiful
[11:56] beautiful views that sounds perfect
[11:57] views that sounds perfect
[11:57] we'll definitely check it out thank you
[12:00] we'll definitely check it out thank you
[12:02] for your help my
[12:05] for your help my pleasure
[12:05] if you need more information or
[12:08] pleasure if you need more information or help just ask
[12:08] enjoy your stay thank you
[12:12] help just ask enjoy your stay thank you
[12:12] we
[12:22] Will excuse me the air conditioner in my room isn't working and it's very hot.
[12:29] I'm very sorry to hear that Mr. Bob, I'll check it right now.
[12:32] I need this fixed now, or I want my money back.
[12:35] I'm sorry, but all our rooms are full tonight.
[12:38] I can't give you another room.
[12:40] This is not okay.
[12:45] I understand, can you wait a few minutes for our repair person to come?
[12:49] Wait, I don't want to wait.
[12:53] I can give you a 50% discount for tonight to say sorry for this.
[12:56] A discount? Well, I guess that's something.
[13:00] How soon can they get here?
[13:03] I'm calling them now, they should be here very soon.
[13:06] Please hurry, this has really ruined my evening.
[13:09] I'm very sorry again, uh, please enjoy a free drink while you wait.
[13:12] That's fine for now, thank you for helping me with this.
[13:15] You're welcome, and again I'm
[13:23] with this you're welcome and again I'm very sorry for the problem if you need anything else just let us know
[13:33] hi this is Helen at the front desk we have a problem with the air conditioner in room 304 can you come check it right now
[13:44] yes Helen I'll be there in about 15 minutes thank you Sam the guest is very upset so please hurry
[13:51] got it I'm bringing my tools and I'll head there now
[14:00] I'm at room 304 can you open the door
[14:04] yes please come in it's really hot in here
[14:10] I see the problem give me a few minutes and I'll fix it for you
[14:16] please be quick it's too hot
[14:21] I'm almost done just replacing a
[14:24] hot I'm almost done just replacing a broken part will it work now yes that
[14:28] broken part will it work now yes that should do it let's turn it on and
[14:34] check oh there's the cold air thanks for
[14:38] check oh there's the cold air thanks for fixing it so fast no problem glad I
[14:41] fixing it so fast no problem glad I could help if you need anything else
[14:44] could help if you need anything else just let the front desk now I will
[14:47] just let the front desk now I will thanks
[14:56] again good morning how can can I help
[14:59] again good morning how can can I help you today hi Robin uh can you help us
[15:03] get a taxi to the Oldtown sure I'll call
[15:06] one now it should be here in a few
[15:09] minutes thank you how long will it take
[15:12] to get there it's about 20 minutes if
[15:16] there's no traffic okay uh while we wait
[15:19] could you tell us about the hotel's
[15:21] facilities of course we have a gym a spa
[15:25] facilities of course we have a gym a spa an indoor pool and a movie room a movie
[15:29] an indoor pool and a movie room a movie room that sounds fun what movies do you show
[15:32] we change the movies each week tonight it's a comedy
[15:35] that's great what about food here we have two restaurants
[15:43] one has local food and the other has International
[15:45] dishes sounds delicious we'll try them
[15:50] for sure if you need ideas for the old town just ask me
[15:53] yes please what do you recommend for a day there
[15:56] you can visit at the Museum the art gallery and the Botanical Garden
[15:59] are there any festivals or markets this weekend
[16:04] there's a craft Market with local art it's very popular
[16:07] oh that sounds perfect thanks for the tips
[16:12] I'm here to help enjoy your day and let me know if you need more
[16:14] looks like our taxi here thanks for all your help Robin
[16:18] you're welcome have
[16:28] all your help Robin you're welcome have a great day and ask if you need anything
[16:31] a great day and ask if you need anything
[16:40] else good morning Bob did you enjoy your stay
[16:44] well except for the air conditioner problem it was relaxing thank you
[16:47] great to hear and sorry again for the problem
[16:50] are you ready to check out now
[16:53] yes I think I've packed everything could you please confirm your room number
[16:56] it's room 304
[16:59] thank you let me print your bill
[17:01] sure go ahead here's your bill please check it to make sure all charges are correct
[17:06] the 50% discount is included
[17:10] everything looks good can I pay by credit card
[17:13] yes I can take your card when you're ready
[17:16] here you go processing
[17:28] when you're ready here you go processing now
[17:30] now and it's all set here's your receipt
[17:33] and it's all set here's your receipt thank you goodbye
[17:33] thank you for staying
[17:36] thank you goodbye
[17:36] thank you for staying with us hope to see you
[17:48] again good morning
[17:51] again good morning Anita good morning
[17:53] Anita good morning Lucas how's it
[17:55] Lucas how's it going I have a feeling that something is
[17:58] going I have a feeling that something is going to happen happened
[17:59] going to happen happened today why do you think that
[18:03] I don't know it's just my gut
[18:05] it's just my gut feeling don't worry it's going to be
[18:08] feeling don't worry it's going to be okay I hope
[18:18] so good morning how may I help
[18:21] so good morning how may I help you
[18:25] you I am a guest calling from room 703
[18:25] my TV remote is not working
[18:29] my TV remote is not working could you please describe your problem
[18:30] could you please describe your problem in detail
[18:34] I haven't been able to use the control since last night
[18:36] every time I want to change the channel I have to run back and forth and press the button
[18:40] this makes me very upset please get someone to fix it right away
[18:46] I'm sorry for the inconvenience I will send the technician up to you right away
[18:52] all right thank you
[18:58] excuse me hello sir how may I help you
[19:03] I'm a guest of room 6:15 my room is right next to an elevator
[19:09] yes I remember is there something wrong
[19:12] last night I kept hearing loud talking nearby
[19:17] not only that but the sound of the elevator moving is also annoying me
[19:23] and I don't understand what's wrong with your hotel
[19:25] the staff kept moving furniture all
[19:29] furniture all day the noise of all these things is day the noise of all these things is very disturbing to me makes it very disturbing to me makes it impossible to impossible to sleep I am sorry to hear sleep I am sorry to hear that but yesterday the staff of the hotel did not move the furniture maybe they were just moving the luggage for guests I don't need to know I want to change the room immediately I'm so sorry for the bad experience you went through but there are no rooms available now so how are you going to solve this problem I didn't pay my money to put up with all this noise I want to speak to the manager please calm down sir please sit in the lobby over there and wait for a few minutes I will contact the manager to come see you right away okay make it quick excuse me hello Madam how may I help you yesterday after I returned to my
[20:31] yesterday after I returned to my room I went to the bathroom to turn on the hot water but no matter how I tried it never started working
[20:42] so last night I had to take a cold shower
[20:44] have you turned the faucet to Red mode
[20:48] I turned it up but it still doesn't work
[20:52] I see may I have your name and room number please
[20:56] my name is Iana lorder I'm in room 402 please send someone up to check it quickly
[21:05] yes I will contact a technician to fix it as soon as possible
[21:10] and one more thing my husband and I will be checking out one day earlier than scheduled
[21:18] I have received the information please wait for a few minutes
[21:27] ah there there's a person checking out so now there's an available
[21:31] checking out so now there's an available room for me
[21:33] room for me right yes that's right yes that's correct
[21:36] please wait until I complete the checkout procedures for the guests in room 402
[21:40] I will help you to change your room finally please hurry
[21:44] up the procedure has been completed
[21:47] our staff will check and clean the room
[21:50] after you return the key to the current room you can move to room 402
[21:54] sure thank you
[21:56] [Music]
[22:05] you hello Lavender Hotel speaking how may I help you
[22:09] hi I made a reservation at the hotel on Thursday but now I have an emergency
[22:13] so I want to change the check-in date to Saturday
[22:16] may I have your name please
[22:20] sure my name is Emma I have booked a double bedroom
[22:22] is it Mrs Emma Lopez you have booked a
[22:32] is it Mrs Emma Lopez you have booked a double bedroom for Thursday the check-in
[22:34] double bedroom for Thursday the check-in time is 11:00 a.m. let me confirm if the
[22:37] time is 11:00 a.m. let me confirm if the information is
[22:39] information is correct right but now I want to change
[22:42] correct right but now I want to change the check-in
[22:43] the check-in time I can't come on Thursday because of
[22:46] time I can't come on Thursday because of some personal reasons I want to switch
[22:49] some personal reasons I want to switch from Thursday to
[22:51] from Thursday to Saturday yes I understand your
[22:55] Saturday yes I understand your situation but according to the original
[22:58] situation but according to the original registration schedule you only booked
[23:00] registration schedule you only booked for 2 days Thursday and Friday for that
[23:03] for 2 days Thursday and Friday for that reason the room was already booked by
[23:05] reason the room was already booked by another guest on
[23:07] another guest on Saturday if so there's no need to book
[23:10] Saturday if so there's no need to book that specific room you can give me
[23:12] that specific room you can give me another room on Saturday as long as
[23:15] another room on Saturday as long as there's a room on Saturday for
[23:18] there's a room on Saturday for me yes but it is High season right now
[23:21] me yes but it is High season right now so our Superior rooms are all fully
[23:23] so our Superior rooms are all fully booked there are no available rooms
[23:27] booked there are no available rooms left so how to fix
[23:31] left so how to fix this we still have a few Deluxe rooms as
[23:35] this we still have a few Deluxe rooms as a solution I suggest you upgrade your
[23:37] a solution I suggest you upgrade your room would you like to upgrade to a
[23:39] room would you like to upgrade to a deluxe
[23:40] deluxe room how much is a deluxe room per
[23:44] room how much is a deluxe room per night the price is
[23:46] night the price is $350 per
[23:48] $350 per night that's too
[23:51] night that's too expensive this room has many incentives
[23:54] expensive this room has many incentives you will have free breakfast and free
[23:56] you will have free breakfast and free laundry
[23:58] laundry if you use spa services you will have a
[24:00] if you use spa services you will have a 50%
[24:02] 50% discount you can also use the swimming
[24:04] discount you can also use the swimming pool and Sports Club for
[24:07] pool and Sports Club for free all right then I'll change to a
[24:10] free all right then I'll change to a deluxe
[24:11] deluxe room okay Mrs Emma your reservation has
[24:14] room okay Mrs Emma your reservation has been made one Deluxe double room you
[24:18] been made one Deluxe double room you will have an early check-in at 11:00
[24:20] will have an early check-in at 11:00 a.m. on the 18th of
[24:22] a.m. on the 18th of March thank
[24:24] March thank you I am glad that I could help do you
[24:27] you I am glad that I could help do you need any other
[24:29] need any other information that's enough thank
[24:32] information that's enough thank you that's my
[24:41] Pleasure, hi, welcome to the Lavender Hotel. How may I help you?
[24:48] I've booked the room. May I have your name, please?
[24:54] I'm William Smiths, and may I see your ID, please?
[25:00] Sure, here you are. Okay, let me check. I'm sorry, I couldn't find your information on the booking list.
[25:13] No way, I already made a reservation. Could you check it again, sir?
[25:17] I couldn't find your reservation here. I've checked many times already.
[25:24] Please check once again.
[25:29] Okay, let me see. Ah, I went to the wrong hotel. The hotel I booked was Rose Hotel.
[25:43] Sorry, you look tired, Anita. How was your day?
[25:46] Super busy during the whole day. I met a bunch of people who came to complain.
[25:52] My feeling in the morning was right. What a full of problems day!
[25:58] The working hours are almost over. You can go home to rest.
[26:00] Tomorrow will be a beautiful day. Thank you, I hope.
[26:11] So don't forget to practice your English every day to improve your English level.
[26:16] Watch the video for one week. Try to think and speak in English every time.
[26:22] Listen and repeat the lesson out loud to improve your listening and speaking skills fast.
[26:29] Thanks for watching. Please give us a like, share and comment.
[26:33] Click here for more useful videos.