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Work IQ | Data, Context, Skills & Tools for Copilot and Your Agents
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IT professionals, developers, and business users interested in leveraging AI within Microsoft 365 for enhanced productivity.
TL;DR
Work IQ is the intelligent layer behind Microsoft 365 Copilot and agents. It securely accesses your work data, understands context, and utilizes skills to provide personalized, accurate AI outputs. This enables AI to perform complex tasks like generating documents, resolving schedule conflicts, and building new agents without manual data input.
Key Takeaways
- Work IQ acts as the central intelligence layer for Microsoft 365 Copilot and agents, securely integrating diverse data sources.
- It leverages a secure knowledge layer encompassing unstructured data from SharePoint, email, and Teams, plus structured data from Dynamics 365.
- Work IQ enhances AI responses by incorporating semantic understanding of business data, user work patterns, and personal preferences.
- The system enables AI to take actions through specialized skills and tools, such as generating files and automating business processes.
- Work IQ allows secure extension to external systems via connectors, integrating data from non-Microsoft services like CRMs and ticketing systems.
- It automates complex tasks by orchestrating multiple skills and tools, like generating multiple documents and scheduling meetings simultaneously.
- Work IQ provides personalized and context-aware outputs by grounding AI in an individual's specific work data and established relationships.
- Developers can integrate Work IQ into custom agents and solutions using its API, enabling powerful AI-driven workflows.
In This Video
- 00:00Introduction to Work IQ
Work IQ is the brain behind Microsoft 365 Copilot and agents, providing a knowledge layer for your data.
- 00:22Work IQ Data and Context
It securely accesses unstructured and structured data, adding semantic understanding and personalization.
- 01:11Skills and Tools for Actions
Work IQ enables AI to take actions like generating files and automating workflows.
- 01:44Data and Context Examples
Examples show Work IQ finding project details, resolving calendar conflicts, and drafting documents.
- 04:19Intelligent Skills and Tools in Action
Demonstrates generating multiple files, scheduling meetings, and sending updates automatically.
- 06:10Extending Data with Connectors
Work IQ securely extends to non-Microsoft systems using connectors for broader data access.
- 07:21Integrating Work IQ into Agents
Developers can integrate Work IQ into custom agents using its API for powerful experiences.
Questions & Answers
What is Work IQ and what does it do?
Work IQ is the brain behind Microsoft 365 Copilot and agents. It's a knowledge layer that securely accesses your work data, adds semantic understanding, and includes personalization and skills to generate relevant responses.
How does Work IQ access my data?
Work IQ securely accesses unstructured data from SharePoint, emails, Teams, and meetings, as well as structured data from Dynamics 365 and Power Apps. It can also connect to external systems.
What is the role of context in Work IQ?
Context in Work IQ adds semantic understanding of your business data, relationships, work patterns, and personalization like instructions and saved memories to Copilot.
What are skills and tools in Work IQ?
Skills and tools are specialized capabilities that AI can take, such as generating files, automating workflows, and scheduling meetings, to perform actions.
How does Work IQ help with file creation?
Work IQ, with Copilot, can draft documents like executive summaries by finding and pulling data from relevant project files, emails, and Teams conversations.
Can Work IQ connect to non-Microsoft systems?
Yes, Work IQ can securely extend to external systems like CRMs, content management, databases, and ticketing systems using connectors, allowing it to pull in additional information.
Key Terms
- Work IQ — The knowledge layer behind Microsoft 365 Copilot and agents, providing data, context, skills, and tools for personalized AI outputs.
- Copilot — An AI assistant within Microsoft 365 that uses Work IQ to understand user context and generate relevant responses and actions.
- Agents — AI entities that can be built and powered by Work IQ's data, context, skills, and tools to perform specific tasks and automate processes.
- Connectors — Tools that allow Work IQ and Copilot to securely interact with external systems and data sources beyond Microsoft 365.