# SERIES VLOG "ĐỒNG HÀNH CÙNG TÂN CẢNG SÀI GÒN" | TẬP 1 "HẠ BÃI CHỜ XUẤT"

https://www.youtube.com/watch?v=xPE8porrnIM
Translation: vi

[00:02] Picking up laden import containers

[00:05] Dropping off laden export containers

[00:07] Handling unexpected matters

[00:08] Let's experience the series "Accompany with Saigon Newport Corporation" with Tri Thuan and Hong Hanh

[00:24] Tri Thuan - Customer

[00:36] "Rớt tàu" - Closing time

[00:39] HH: Good Morning! Can I help you?

[00:41] TT: Are you an employee here?

[00:43] HH: Yes, It's true.

[00:45] TT: Oh, please help me. What is the closing time? What is E-port?...

[00:50] HH: Yeah I see. Are you having trouble with the export procedures now?

[00:53] TT: That's right!

[00:54] HH: Actually it’s very simple. Now, I will guide you the fulfillment, and I'll make sure you can make it in time. So, don't worry.

[01:02] Hong Hanh – Customer Care Executive

[01:04] STEP 1: EPORT REGISTRATION Register for dropping off laden export container via Eport

[01:08] TT: I still can't figure how it is.

[01:10] HH: Actually, Eport is an electronic portal/ website where you can PAY and DECLARE THE SHIPMENT INFORMATION instead of going straight to the Terminal’s Document Area to register.

[01:19] TT: So is it faster and time-saving?

[01:22] TIME-SAVING HH: Definitely faster since everything you can do at home or anywhere else.

[01:27] HH: You can use your laptop, ipad or smart phone as long as these are connected to the Internet.

[01:33] TT: Oh smartphone? I have one here.

[01:35] HH: Now we will access www.eport.saigonnewport.com.vn or download the Eport app.

[01:41] Customers need to use the booking's information to fill this Eport form including

[01:44] SHIPPING AGENT, CONTAINER NUMBER, SEAL NUMBER, CONTAINER SIZE AND TYPE, VESSEL NAME/VOYAGE NUMBER, PORT OF TRANSIT, PORT OF DESTINATION.

[01:52] After that, customers will receive a Registration number for each container.

[01:55] The next step is registering the Customs declaration information or Cargos management number to collate data with the Electronic Customs System.

[02:00] Pay fee for the shipment and receive an electronic invoice from Eport

[02:04] HH: This is Customer Care Center. Supporting the arising situations and cash payment in case of online payment failure.

[02:18] STEP 2: THE GATE’S TALLY MAN (GATE IN) Check the container and print the EIR ticket at the Gate in

[02:23] HH: This is the process of checking vehicles and containers at the Gate in charge by the Gate’s Tally Man.

[02:28] HH: Now we will follow him to see how this process works.

[02:32] HH: The next step of the process is dropping-off the laden export container, the container truck have to go into the specified lane to enter the Gate in.

[02:38] HH: Currently, the Gate’s Tally Man is using the handheld machine to check and retrieve the information which had been registered on Eport.

[02:45] HH: He has to collect the data of containers and vehicles. If there is any invalid information, customers need to adjust the information on Eport.

[02:53] HH: In case there having dents or damage of containers, a confirmation from the representative of Shipping lines / Shipping agent is required.

[02:59] HH: After completing the inspection process and no errors are found, the Gate’s Tally Man will confirm "checked" on the handheld machine.

[03:05] HH: After checking at the Gate in, we will meet the Gate’s Computer Staff.

[03:09] STEP 3: GATE’S COMPUTER STAFF The Gate’s Computer staff will check again before dropping-off

[03:14] After checking the information, the Gate’s portal staff will print the Equipment Interchange Receipt (EIR) then give it to customers

[03:20] EIR will display information, including Gate-in Date and Time, Vessel’s name, Port of transit, Container number, Drop-off location, and some other notes

[03:27] After receiving shipment information, Gate’s Computer staff will update the Registration number, BAT number, then checking the weight of the container.

[03:36] Then check the valid information of the container on the system. If not valid, the customer will need to add the missing procedures.

[03:40] NOTE: if there is any problem with the timing process, the customer can report to the Gate’s portal staff. Then contact the Customer Care Center for support

[03:48] STEP 4: CONTAINER YARD Drop off container at the container yard

[03:58] TT: Wow, this place is tremendous, it must be hundreds of hectares.

[04:03] HH: To be exact, Cat Lai terminal’s total area is 160ha